Returns & order problems

Returns are handled directly through customer service rather than through an automated return portal. That lets us understand the problem and approve the right solution.

Start by contacting us

Please contact us within 14 days of delivery if something is wrong, damaged, not what you ordered, or simply not working as expected. Do not mail an item back without return authorization and instructions from The Curious Tinker.

What we may offer

Depending on the situation, we may approve a return, replacement, exchange, repair, store credit, or another practical solution. If the mistake is ours, we will make it right.

Condition of returned goods

Unless the problem is a defect or shipping damage, approved returns should be unused, unmodified, and in substantially the same condition in which they arrived. Normal handling needed to inspect fit or function is fine.

Custom, altered, and final-sale items

Made-to-order, personalized, altered, clearance, or explicitly marked final-sale items may not be returnable unless they arrive defective or materially different from what was ordered.

Return shipping & refunds

If The Curious Tinker caused the problem, we will provide or reimburse reasonable return shipping as appropriate. For other approved returns, return shipping may be the customer’s responsibility. Approved refunds are issued to the original payment method after the returned item is received and inspected.

Need help?

Email admin@thecurioustinker.com before sending anything back.